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Illustrative example

A supplier that started winning on speed, not just price.

Manufacturing

Case study narrative

The business problem

Quotes took three to five days to turn around because pricing depended on checking specs against current material costs and shop capacity by hand, across two disconnected spreadsheets. By the time a quote went out, some customers had already ordered from a faster competitor.

The solution

A quoting system that pulls current material pricing and shop capacity automatically and assembles an accurate quote the same day a request comes in, with a person reviewing and approving before it goes out — not replacing judgment, just removing the manual assembly work in front of it.

Technologies used

Built as a direct integration with the supplier's existing ERP and pricing spreadsheets, rather than requiring a replacement system — the goal was speed to value, not a platform migration.

Implementation process

Four weeks: mapping the existing quoting workflow and every manual step in it, building the pricing-and-capacity integration, running it in parallel with the manual process for two weeks to validate accuracy, then cutting over once quotes consistently matched.

Business impact

Sales reps stopped spending afternoons on quote assembly and started spending it on the actual sales conversation — and customers stopped defaulting to whoever answered fastest, because the supplier now was the one answering fastest.

Same-day

quote turnaround, down from 3–5 days

90%

fewer pricing errors caught after a quote was sent

5x

more quotes handled per rep, per week

The first version of the integration trusted the ERP's capacity numbers completely, which occasionally produced a quote the shop couldn't actually hit on time. The fix was a manual capacity-confirmation step for anything past a threshold — full automation isn't always the right amount of automation.